Job Description

Customer Service Representative

GLASCO HAS BEEN PROVIDING PROFESSIONAL HEATING AND AIR CONDITIONING SERVICE AND INSTALLATION SINCE 1994.

The comfort of your home is our primary concern, which is why we offer a 24-hour emergency service hotline to protect your family, should the unexpected happen. From power outages that leave you without heat in the winter to circuit breaks that cause air conditioners to shut off during the sweltering summer heat, we provide quick and dependable relief so you can feel at ease in your own home.

From expert installation of top brands, including Lennox, Bradford White and Mitsubishi Electric, to full service cleaning and preventive maintenance plans.

Great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. This HVAC company's Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

The Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals.

They are responsible for the following:

· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.

· Screening, qualifying, and scheduling appointments for our service technicians.

· Inputting customer data into our proprietary database.

The ideal Customer Experience Representative must have:

· Monday-Friday plus one Saturday a month to coincide with one weekend on call a month after about 3-4 months.

· Our on-call rotation is one day per week each week and one weekend a month. We provide a laptop and cell phone all emergency calls go to which may need to be dispatched out that day/night or scheduled for next business day.

· Excellent communication, organizational and interpersonal skills.

· A polished and professional demeanor.

· Self-motivation and discipline.

· An ambitious and competitive nature.

· Highly evolved customer service skills.

· A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Representative will receive:

· Average first year income range: $18-$20/HR depending on experience.

· Benefits: Medical, Dental, and Life Insurance.

· Potential for monthly bonuses/commissions.

· 401(k) with company match.

· Comprehensive, paid training.

· On-going training and mentorship.

Requirements:

· Ability to commute to South Windsor daily.

· Ability to work from home with WIFI for the on-call shift.

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Call center: 3 years (Preferred)

Ability to Relocate:

• South Windsor, CT 06074: Relocate before starting work (Required)

Work Location: In person